Honda Cars of Bellevue
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[non-permissible content removed]!!!!!
Written by 08/12/2016
onBeware of [non-permissible content removed]! Test drove a used Toyota for my 16 yr old - car ran well but noticed a pull to the right. We asked the salesman to have the car go through the shop and be thoroughly inspected. He insisted that all cars go through shop and check out before going to the lot. We thought ok maybe it was a low tire or needs alignment nothing major. After haggling and listening to the salesmen babble on about the deal we were getting we decided to purchase because the car had low miles and Toyota is a good name. Two days later a check engine light comes on. We decide to take the car to a Toyota dealer - come to find out Cathay broken tire belt, leaking water pump, black transmission fluid which should have been changed before going to lot and a bad EPA charcoal system. Shouldn't all of this been discovered in the shop at Hondar cars of Bellevue?? Why was I told the car was inspected when it wasn't (or problems were not disclosed when negotiating). Did the dealer reset the check engine light?? Now I have to sink an additional 2000.00 into a car that I already paid too much for! Do yourself a favor and shop someplace else!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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mschworer on 08/15/2016
Dealer Response
Richard & Mollie-
I believe Brain was able to reach you on Friday to apologize and to try and make this right for you. The check to reimburse you for the repairs done at the Toyota dealership should go out in the mail today or tomorrow. We would like to get the car into our service department as soon as possible to see what is causing the check engine light to be on. Please call Brian back so we can get this scheduled for you.
And once again, I am very sorry that there were issues with the vehicle you purchased from us. We will make sure we get everything taken care of for you.
Matthew Schworer
General Manager
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