Honda of Frontenac

I wish I could recommend Honda of Frontenac but I can not. In April 2011, My wife and I began looking for a good used car for our 16 year old. He only has his learners licence and my wife wanted him to learn to drive in the car he will be driving. This was explained to the salesperson. He was very helpfull and located a nice little Saturn which my wife purchased. Overall the car was in good shape and the price was fair. We were treated well by the salesman Matt Chuiffe. He was professional and comes recommended. The car passed the dealership's safety inspection. Once the car was home, we noticed that the car has 4 different tires, all with different treads and one of the tires was not even the same size as the others. Knowing full well that mis-matched tire sizes have been a contributing factor in accidents, and that this car really should not have passed a safety inspection I called the salesperson back and explained in friendly terms what my concerns were. He agreed the situation should be rectified and asked me to talk to the sales manager, Jay Poplawski. I called his number and left a voice mail outlining my concerns about an inexperienced driver driving a car with mismatched tires. He did not call back. The next day, I called Matt again and asked him to have his manager call. I made no demands about how the situation should be rectified I also called Jay back again and again got his voice mail. I have never received a call back from management on the matter and it is clear they are simply avoiding talking to me. Mistakes can happen- I understand that. I can not, however, understand how any company that relies on customer service as much as the car industry does would simply refuse to even TALK about a safety issue. I'm not unreasonable- at no time did I express anger and I would not have expected the dealership to provide 4 brand new tires on a used car at that price point, but they will never know what I would have expected because, now that they have their money, they are not interested in discusing my concerns at all. I received the cars title and emissions report in the mail today. The safety inspection is conspicuosly absent. Go figure. Today, I will be buying new tires for the car and running it in for another required safety inspection for registration. My next car purchase this fall will NOT be from Honda of Frontenac although we had seriously discussed purchasing a pre-owned Honda Pilot from Matt this fall. A small purchase is indicative of the service I can expect from management with a larger purchase!