Dennis Sneed Ford

I purchased a car from out of state. The purchase included a full factory warranty. However, Sneed Ford is not acknowledging the Ford warranty in regards to a paint repair needed, the clear coat was peeling within a month of owning the car. I had made many attempts to contact them; after ignoring my many calls and emails for six months they finally called me back only to make a poor attempt to repair the paint though a different company other than Ford. When I questioned my warranty through Ford, she said let me look in your file and call you back…they never called me back, no surprise! A few things should also be known. I feel they were dishonest on a couple of levels: I found the car online, I had done my research to make sure it was accident free. Prior to flying up to MO to purchase the car, I spoke to the sales representative Rich Carnahan. I specifically asked him how’s the body and the paint? He replied “good, no problems”. It was only once I arrived in MO that he then disclosed the front right fender was touched up to cover some scratches. He went on to say that I should feel at ease with my purchase because if there are any issues I will still have the factory warranty (which is also in my paperwork from the sale). It turns out that wasn’t the area repaired at all, he had me inspecting closely the wrong area…the poor repair job was on the back left quarter panel. There are also swirl scratches over the entire car which could not be seen in rainy & icy weather conditions. There were even bigger mechanical issues that wasn’t noticed until I was a couple of states away and was able to obtain greater speeds…see, the car was purchased on a dark stormy & icy morning, so, you could not see the paint well nor know how the car truly handled. As for the mechanical, it had been fixed locally. However, at the time of test driving, Rich specifically asked that I don’t go over 35 mph because the area is heavily patrolled. I would have challenged that if the roads weren’t icy. He also stated the car needs gas which took us on a slow path to the gas station. So, I was unaware the entire car shakes at higher speeds! I feel many things were covered up Once the car was purchased, they would not work with me, not even the owner Dennis Sneed…he never returned my calls, not once!! (These are my opinions based on my experience)