Inver Grove Ford Lincoln
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Dealership Sales Review
sales Rating
Horrible experience
Written by 09/26/2019
onI bought a vehicle at this dealership. A brand new Ford Mustang. I realized that it had these small wheels on it, and I wanted to change them for the bigger ones most vehicle of this kind come with. Because I was one day over the 3 day exchange limit, They played a game of gotcha with me and refused to help me, even though I only had 60 miles on the vehicle, and bought it on September 20th and contacted them on the 25th, with a Sunday as a non business day. Awful and would never do business with them . Tom Leslie the sales manager taunted me on the phone about the '3 day period being over' because I called them on the fourth day. My mother is in the hospital with cancer, and I was busy for a couple days and able to deal with the car problem in the '3 day' period. What awful experience I have at the Inver Grove Ford!!! And Ford Customer relations have not been helpful at all. They don't seem to give [non-permissible content removed]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No