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Randy Wise Hyundai


4350 Lennon Rd, Flint, MI 48507 (map)
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Dealership Sales Review

1.3 out of 5 starssales Rating
I am not happy with the dealership
Written by kmaunder on 07/10/2008
My wife and I knew what car we wanted and with what options. We had our own financing through the local credit union also. They didn't have the hatchback, but we test drove the car on the lot in sedan version. We told them we would purchase the car in stock with cruise control added on. For some reason, the dealership spent over three hours attempting to get us the paper work. We showed up at four in the afternoon and were there until closing at eight. We asked if we could finish the deal tomorrow because it was getting so late, but they said we would lose our rebate price if we left. I had to tell them five times to correct the paperwork to show I wanted cruise added on to the car. I had to tell them three times that I had my own financing and did not want to go through theirs. I asked if they were using Hyundai parts to add cruise control to the vehicle. They assured me it was Hyundai parts with work performed at the dealership. Instead I found out they took the car to SpecMo Enterprises. The reason I found this out is that the dealer quoted me 299.00 for the cruise add-on, but they said that SpecMo charged more and the dealership demanded I pay the difference. I refused to pay more than the quoted price and began to feel that they had been dishonest from the beginning. Although we paid sticker price, we had a 1500.00 factory rebate and the Sales Manager also offered a 500.00 gas card to us to sweeten the deal. My wife did not want to leave without the card, but they assured us they mail it to customers. We have had the car for almost two weeks now, but no gas card... We had to pick up the car the next day, and at first no one could find the car, then the extra keys came up missing. Another hour wasted. The sales person apparently had no clue about Hyundai's. She could not help us get the baby seat buckled in properly, adjust the clock/stereo radio controls,and she didn't know where the cup holders or seat adjustments were located. I had to ask her when scheduled maintenance would be due for the car. Overall, I feel like the sales staff could care less about us and just wanted to do or say anything to complete a sale.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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