LaFontaine Kia

I had an appointment on 8/10/21 at 10:15am to get my oil changed 8/10/21. My car also had a recall on it. The customer service was very poor unlike I've seen. The tech indicated on my form that the 27 point inspection, oil change and recall was done, when in fact that wasn't true. My drivers side headlight was out when I took the truck in. The 27 point inspection would have notice the headlight out. It solidified why I stopped going to LaFontaine and started giving my business elsewhere. I noticed on my way home that there was no sticker in the window indicating when my next oil change will be. I contacted Adiry and she stated I could come back to get the sticker. I advised her I would bring the truck the next day 8/11/21. I had a gut feeling that the service I needed was not performed. I returned back to LaFontaine Kia 8/11/21 and spoke with the Service Manager Fred. He check my oil via dipstick and it was very dark in color. They pulled my truck in a bay to lift it up. Fred, myself, the trainer and the Tech watched as the oil was being drained and it was true the Tech never changed the oil but put in a new oil filter. Fred the Service Mgr agreed that the oil wasn't changed. I'm very disappointed in the service I received from a well known call dealer.