Cornerstone Mitsubishi
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Mitsubishi Evo Clutch Problem
Written byon 01/02/2008
My car had been acting up after 14,500mi so I had it towed to Cornerstone Mitsubishi. Once there they seemed annoyed that my car was in their shop. The repair tech wanted to know what the problem was and I explained to him that the transmission was not working correctly. He explained to me that Mitsu won't be replacing the clutch and had been 'fishing' for a confession that I had been racing. I am under warranty and was sad to hear that I wouldn't be covered for a clutch replacement so early considering the only racing I have been done was on my X-Box.
Frustrated right off the bat it just gets better. No loaner was available and the rep offered the local Enterprise car rental shop for $25.00 a day (first day paid by Cornerstone). So now I have two bills! It has taken multiple days to fix the car and there has been a stonewall approach that all of this is 'my fault'. I guess this is what I get for just driving the car!? Clutch repairs should take at most three days. This has taken over a week! Way to go Mitsu...a round of applause for confirming how useless your company is.
- Recommend this dealer? No
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Joeinboston on 12/06/2010
Bill,
I have worked with you in purchasing mmy car, and I can attest first hand in how your dealership operates with trust and value to the customer. It is why I bought my 2010 Lancer Evolution with you and why Cornerstone Mitsubishi will be my only home for its service.
There is a reason why in my research of where to shop, why Cornerstone was awarded the Mitsubishi President's Diamond award, and I can testify to the trust and value your offer every customer.
Reportbill_c on 12/06/2010
It is very understandable that any customer would be upset about needing to pay for a clutch replacement at 14,500 miles. It is important to remember that a clutch is a wear item that has a life span dramatically affected by its proper use. It is also important to give a little time and clarity to ones thoughts and emotions of a situation in order to report information honestly and fairly about someone elseâs business.
My two brothers and I have owned and operated Cornerstone Mitsubishi, in Wilmington, Ma originally as Cornerstone Automotive and then as Cornerstone Mitsubishi. We are involved in the day to day activities of the dealership and we have built our business on the foundation of trust and value. We constantly strive to provide the highest quality of service and customer satisfaction in everything we do. With over 3,000 vehicles sold and serviced our record speaks for itself. We have not had one registered complaint with the attorneys generals office or the better business bureau. We have continuously received high satisfaction ratings by our customers surveyed by JD Powerâs Mitsubishi Surveys in both sales and service.
For the rest of the story about blackmindâs vehicle. First of all the vehicle was purchased at another Mitsubishi Dealership and towed in. Even though the service department had already closed we were more than willing to stay late and properly receive the disabled vehicle. When we wrote the warranty repair order we noticed that the Mitsubishiâs new vehicle warranty was not recorded to blackmind. It had been reported sold to a different customer by the original dealership. We informed blackmind that it was important to have the warranty information corrected.
Mitsubishi Corporation wanted pictures and several different procedures followed as to diagnosing the cause of the failure. We continually petitioned Mitsubishi to give every opportunity to us and the customer to repair the vehicle under warranty. Even though we were not the selling dealer we wanted to help blackmind. After several inspections by Mitsubishi it was determined that the failure was the result of improper operation of the clutch. Once Mitsubishi made their final decision, we completed the repair and discounted the cost for blackmind. The delays and the outcome were the result of misuse of the vehicle and our petitioning Mitsubishi on behalf of blackmind. Sometimes no good deed goes unpunished.
Bill Cimino
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