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Cornerstone Mitsubishi

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Cornerstone Mitsubishi
580 Main St, Wilmington, MA 01887 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
3 out of 5 stars (4)
Recommend:
Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
***DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP***
Written by Tat on 09/08/2022
DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP unless you are 100% sure you are buying the car! This car dealership will NEVER give you a refund, NO MATTER what - even when stated verbally and in writing. We left a deposit with Cornerstone Mitsubishi requesting a test drive since they told us "you would not be committed to purchasing a vehicle, and it is a fully refundable deposit." We noticed the price was very unclear because the car's selling price was way above the MSRP (Manufacturer Suggested Retail Price). This dealership strongly suggests that everything was explained thoroughly throughout the process. Still, in reality, it felt like they were taking advantage of two people of color. Instead of refunding us our money, the dealer tried to force us to buy the car. We understand that they spent some time obtaining the vehicle for us, but it is also their job to do so, and a customer has every right to change their minds when something does not feel right about the price. We have asked polity within several emails for a refund but have been ignored. Being an ex-employee of Mitsubishi Japan, I am highly disappointed and disgusted with how this dealership treated us. We may need to report this dealership and share our horrific experience with the corporation, our communities within America and Japan, and on social media. We understand their inventory is low due to the continuous global coronavirus pandemic (COVID-19) has caused throughout the world. Still, there is no reason to cheat and take money away from people like this.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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Tat on 09/19/2022
Update: It took about two weeks, but we finally received our deposit back.
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Bill Cimino on 09/16/2022
Dealer Response
Tatsuya and Nina, your deposit has already been refunded. This is standard with credit card refunds. The process may take several days. We do offer refundable deposits, unlike many other businesses. You have not responded to my emails or phone calls. I have never even met you in person, so it baffles me as to where this is coming from. As stated in the messages I left you, please call me on my personal cell phone 781-439-8655. We sought out and jumped through several hoops to acquire a specific vehicle at your request and we were very clear about the prices of the potential vehicles we could acquire for you. In the state of Massachusetts, there is sales tax and registration fees that are added after the price of the vehicle. Perhaps this was the confusion? I have no problem with customers changing their minds, that comes with running a dealership, but I do have a problem with you posting egregiously false statements. Your complaints and statements are far from accurate and are hurtful. I negotiated and traded our inventory to acquire you a vehicle. And when you were unsatisfied with the total price including the tax and registration, I personally lowered the price from $21,000 to $19,900 (tax, registration, all included) to help you. But you did not return my emails or phone calls. Our store is kept alive because we have thousands of repeat customers who keep coming back — because we treat people with kindness, respect, and honesty. Your review is offensive and untrue. You’re hiding behind these internet “reviews” and bullying my business instead of approaching me to solve your issue. We do not have the luxury of being a massive company like “Mitsubishi Japan.” We are a small family business, and even in these difficult times we do our absolute best to satisfy every single one of our customers beyond their expectations. Our sales representative spent several weeks communicating with you and attempting to locate the right vehicle for you, and now has nothing to show for it. I am sorry we could not find an agreeable outcome for you. There is only so much we can do for someone who is uncommunicative and dishonest beyond reason. Your comments are uncalled for. We appreciate our customers and take care of them and they take care of us in return. — Bill Cimino (Owner)
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