Haddad Subaru

My wife and I bought a new Impreza here yesterday. It was the worst car buying experience in our lives. Two people were helpful, out of at least 6 we dealt with. One helpful person found the car we wanted at a different dealer and arranged for Haddad to get it for us, and she also gave me an excellent e-price. The other good person was our salesman, who was totally new -- we were his first customer -- and worked hard to help us through the process. Everyone else, including the sales managers, showed lack of attention and lack of interest in us or our experience. The sales people and sales managers made stupid mistakes and didn't know how their own procedures worked. They didn't look at our record to see what info was in it, and they didn't put new info into our record. They would promise to take care of a problem and then call us, but then would do neither. And we have tried to talk to management about our complaints, with no success yet. Even though we had test driven a similar car a week before we went in to buy ours, and had done some advance work on the paperwork, we were at the dealer for 3 hours. It was excruciating. After we settled on the price, an insurance company rep tried to sell us car insurance, even though we have a policy we are happy with. And then the finance guy did a hard sell trying to get us to buy extended warranty. His pitch was that the electronics in the car are likely to fail after 3 years. Really??!!?? The staff around us were low-energy and totally isolated from one another -- there was no sense of camaraderie or joy. The legendary Subaru love was totally lacking. We will never go there again, not for service or anything else.