Herb Gordon Subaru
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Awesome people, excellent customer service
Written byon 10/20/2017
Herb Gordon Subaru is professionally run with customer service clearly at top of their priorities. This place is staffed by incredibly attentive and friendly people who went out of their way to provide fast, thorough, service at the highest discount they could offer me. I managed to have my car break down and be rendered completely inoperable, and also lose my wallet (with all forms of payment and ID) at the same time. Fortunately, Rodney, Laurie, Ken, and the rest of the people at Herb Gordon worked with me to get the problem diagnosed, giving me a frank assessment of the situation and actually advising against me getting work done right then and there. They got me right in a wonderful free loaner, and were very accommodating in letting me keep my car in their lot and use the loaner while I got my situation sorted out. I can't thank them enough, and would absolutely recommend this dealership to a friend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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autonation on 12/07/2017
Dealer Response
Good afternoon. In response to your review, I want to take the time to thank you for praising Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to Like us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
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