Herb Gordon Subaru

The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in with me. I talked with Gary Grace and after a test drive and about 30 minutes of discussion I had decided I was going to buy the car, they just had to find it for me. They were able to locate a vehicle which had everything I wanted. Gary called me and gave me the price they were looking for - it was a fair price ($1,300.00 under the Subarau.com build price) and I felt that there was no need to try and haggle or shop around. I went back in spoke with him and Jason Withrow (the sales manager) briefly and had them order it. The vehicle arrived three days later, and the remainder of the purchase was a breeze. While the car was purchased with cash I still met with Marc Dorfman (the finance manager) briefly to discuss any additional services they could offer (such as an extended warranty). While I was presented with these options there was absolutely no pressure to purchase any of them. This was the first purchase I’ve made form Herb Gordon but the third purchase for my family. I'd highly recommend purchasing a vehicle from them – I know I’ll be going back when my wife’s car needs to be replaced. I haven't had my car serviced yet but my mom has been having her cars serviced at Herb Gordon for almost 20 years. She recently had an issue with her Outback burning oil and the service department went to bat for her and got Subaru to replace the engine even though she was out of warranty. One more thing: In regard to the CSI survey you will receive - I spent 13 years working in the car business. I know some will think I'm a plant or a shill and that's your prerogative. But as someone who's been on the receiving end of the survey you're sent by ANY manufacturer after purchasing a vehicle or having that vehicle serviced, please help the employees out and fill it out as 100% satisfied if you're happy with the INDIVIDUAL who helped you. The surveys don't affect the manufacturers - when you choose an answer other than completely satisfied/outstanding all it does is affect the pay of the salesman, the service writer, or other employees who helped you even when you're complaining about how the water coming out of the bathroom tap wasn't hot enough.