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DARCARS Chrysler Jeep Dodge RAM Rockville

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DARCARS Chrysler Jeep Dodge RAM Rockville
755 Rockville Pike, Rockville, MD 20852 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
1 out of 5 stars (20)
Recommend:
Yes (0) No (1)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Do they even test drive cars
Written by braains301 on 10/12/2015
I've taken my Jeep to this place twice because I had been experiencing the dreaded death wobble. My car is all stock so there are no lifts or mods that could have thrown my ride out of whack. I described my situation each time to the service people explaining how they could possibly recreate these issues I was having. Well, I'm convinced that in neither of my appointments did they actually drive my car on the road. They simply put it up on a lift and looked at a few things and considered my problems debunked and charged me $150. I say this because I recently took the Jeep to Criswell and did the same explanation. They told me they would drive it on the highway and see what they could find. Well guess what? There was a problem after all! An $800 track bar problem that was not detected in two visits to Darcars. At least offer me an alignment or something guys! Don't act like I'm making crap up!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
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rhoffman1 on 10/16/2015
Dealer Response
Thank you for taking the time to give us your feedback. We take our customer experiences very seriously and will use your feedback to improve the overall service that we provide. I understand your frustration that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I would be happy to provide assistance, please contact me at jdobson@darcars.com with your information so I can investigate for you.
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