DARCARS Chrysler Jeep Dodge RAM Rockville
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Dealership Service Review
service Rating
Dishonest
Written by 12/13/2017
onI Had an engine repair there, that cost me close to 5k, after the job was done no one call me.
The only way I knew it was done, is because their customer service call me for a survey about
my experience. When I pick up the car I was told by Corey that the job was well done and they did a throughout multipoint inspection and everything look great. After a month I return to have a
Copy of the inspection they did to purchase a warranty, now Corey is telling me I have to redo it for $89.
They did it and guess what they found some 4 more problems that need repair totaling about 2k, wow! It all happened in 1 month. Why it was great a month ago and now I have a barrage of repair to do? I question their professionalism, honesty and integrity. The repair also worrys me, Im going to need a forensic expert mechanic to sort this out.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No