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DARCARS Chrysler Jeep Dodge RAM Rockville


755 Rockville Pike, Rockville, MD 20852 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bad Cherokee buying experience
Written by Cherokeebuyer on 09/09/2016
CAVEAT EMPTOR---We have a used 2015 Jeep Cherokee Limited lined up at CarMax with 12000 miles on it for $27,000. While researching whether we were getting a good deal, we found some new 2016 Jeep Cherokees with 450 miles on it at a local dealer, DARCARS of Rockville. I submitted the web request and got an email back that they had a new Cherokee Limited with the same Luxury package for just under $30,000. I asked Henry the salesman to email me the specs on the car with his best price and if I liked what I saw I would see him that evening. No email came from Henry so we resigned ourselves to buy the used car. Henry called that night and asked if I was coming. I said no because I didn't receive the requested email from him. He told me that he could get the car to me for $28,000. After some discussion he finally admitted that there was a $995 destination charge on top of the price. When I said I was going to CarMax, he asked if he could speak with his sales manager. When he came back on the line, he said he would match the $27,000 price, with the $995 destination charge still added on. It sounded like a deal, so we arranged for my wife to come by to look at it around noon the next day. I asked him to send me that quote in an email. The quote never came, but my wife went to look at the vehicle anyway. She liked it, even though it did not have the Safety package that the used car did. We agreed to go ahead and buy it. After waiting 2 hours for the finance person to work with her, he was finally brought in to look at the deal. She told me that the offer was for $28,000 plus the destination charge, plus processing, tax, tags, and title. When she said that the price quoted was $27,000, they told her that I must have misunderstood them. She called me and I told her to walk out if they wouldn't honor the price promised the night before. She did walk out but at the same time I called to speak with Henry. When he finally got on the phone (evidently after following my wife out to the parking lot), he told me that I had misunderstood the price offered. I told him I was going to CarMax. A few minutes later the sales manager called me back and insisted that my wife had been offered the $27,000 price but she refused it. It seemed pretty clear to me that they were trying to take advantage of the fact that she was a woman. Unfortunately for them, she has a law degree and runs an office with 20 employees and manages multi-million dollar ad campaigns. She knew exactly what the offer was. They were hoping she wouldn't pay attention to details, but they couldn't slip one by her. Sorry DARCARS, we are buying from someplace that has some honesty and integrity. Remember, CAVEAT EMPTOR -- let the buyer beware!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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