DARCARS Chrysler Jeep Dodge RAM Rockville

Few people consider car buying to be a fun and pleasant process, and my experience at Darcars Jeep Rockville is an example of exactly why that is. I recently bought a 2015 Jeep Wrangler and while the overall process was unnecessarily slow and tedious, the real problem happened while completing the paperwork. After consulting with the General Manager, the Finance Manager told me he had “good news” and that as a “goodwill gesture” the dealership was offering to provide me “free” oil changes for 6 years and “free” road hazard tire protection – note, I had previously declined to purchase any of these add-ons earlier in the process. I was told the “goodwill gesture” was being offered as an enticement for me to use their dealership for modifications to my Jeep, such as lifting vehicle, larger tires, etc.., all of which is very profitable work for the dealer. Much to my surprise, when I was presented the final sales order for my signature, the General Manager had snuck in a miscellaneous charge for $1,895. When I questioned the Finance Manger about this amount, he explained it was for the oil changes and the tire protection…the same things I previously declined and he offered for free about 10 minutes earlier! Had I not noticed and questioned this amount (which was not clearly marked and was buried at the bottom of a long list of numbers), they would have succeeded in unethically getting an extra nearly $2,000 from me. Fortunately I caught their trick and the amount was removed, as were the “free” items they previously promised. Following the purchase, I complained to Darcars Customer Service in Silver Spring, MD and I spoke with 3 separate individuals about this experience. The customer service manager promised a full investigation and an answer/explanation for the dealer’s conduct. It’s been nearly a month, and I’m still waiting to hear back….need I say more. My only hope is that other customers are not duped by their unethical tactics….shop carefully at Darcars Jeep Rockville!!