DARCARS Chrysler Jeep Dodge RAM Rockville

They really should have negative ratings for this dealership. Although Sales folks are good the Finance people are absolute [non-permissible content removed]. While I was signing papers another finance guy came in and apparently had a side bet with my finance guy on how much extra junk, he could sell me. They were embarrassingly blatant about it. I am in my fifties and have purchased many cars and I have never seen so much unprofessionalism before. Background: I put in a custom order for a Dodge Charger scatpack. I test drove it before purchase and noticed a vibration at several speeds. I was told that the issue maybe with the wide tires sitting for so long creating a flat spot. They told me to drive it for a few weeks and if the issue did not go away, they would take care of it. After two weeks I returned to the dealership to schedule an appointment as the vibration did not go away. I was told by a guy sitting with his feet up on the desk that I should bring it in on the following Wednesday morning and they would have it back by the end of the day. When I showed up Daniel Arriaza told me that he would keep it for three days and that nobody told him anything. He then told me I would have to pay for my own rental car and was extremely stand-offish. After I stood my ground, he said he would speak with sales and let me know. Daniel called me the next day and stated they brought in another 392 (mind you these cars are very hard to find) to test drive and that mine drove just like that one but he balanced the tires and all is good. When I picked the car up, not only did it still have the vibrations at the same speeds the car had been driven at close to a 100 mph (The car tracks things like top speed) and almost 40 extra miles on it. Mind you when I complained of a vibration at 75 I was told they are not allowed to drive at those speeds. This was the start of my journey with these guys. After a second call I was told by Daniel, "This is how the car drives, its normal." I asked, " So your telling me that all Dodge Charger sctapacks vibrate at 45 and 75?" then some arm twisting and they agreed to conduct a road force test. It turned out that 3 of the tires were faulty. Jose Adon whom is the service manager got involved at this point and he is a piece of work. He told me that he would contact the tire manufacturer and open a case. He said he would get back to me. After 2 and a half weeks of silence I called Jose again and asked why am I waiting for Dodge and your dealership to speak with the tire manufacturer? Mind you I purchased a brand new vehicle with faulty tires. This should be covered at no cost no questions asked. They finally agreed, changed the tires and while doing so damaged the wheels. I pointed this out to Jose and he said you did this and you are blaming us. The damage to the rims were not scrapes from curbs they were faint uniform lines from there machines. I wrote a rather lengthy email to the general manager Mr. Ali Mohamadi whom agreed to fix the wheels. They kept the car for several days again. I tested the car when it was ready. The vibration at 45 still present but much less and it now vibrates at 80 mph. I conducted a test drive with the Shop manager who drove the car with me and agreed that there was definitely substantial vibration at 80. They agreed that they would test drive another Dodge like mine and have a local area Dodge rep test drive the car. They would get back to me in a few days. Guess what, 2 and a half weeks later I called them back. Jose stated that his shop manager said that he did not feel a vibration but he would have the dodge rep drive it. They kept the car for another two days and stated that they did not feel a vibration. I am now driving around with a new 60k dollar sports vehicle with a vibration at 80mph. I spent 6 months going back and forth, my car was kept on 5 occasions spanning several days and not once did they offer up a rental car. I was lied to treated like an annoyance. I was told to go and contact Dodge on my own. My car was miss treated. I will tell you that when you are in the service department speaking to them you get a feeling that you are just some tool that is there annoying them. If things stay simple and you are a good boy or girl and don't have a complaint all will be fine but if things get complicated then your in for a ride. It does not matter if you are in the right or have spent a ton of money. These guys are pros too, they did not log several visit and provide a receipt. When I asked for all of my service records for my visits they only provided three of them. My apologies for the long review but I wanted folks to know what an ordeal it was for me dealing with these guys. The most pleasant part of this journey was dealing with sales guys. Buy a vehicle from here but be aware of [non-permissible content removed] in finance and the undesirable in service. The thing is if you purchase a vehicle from a dealership and it has an issue like mine you are tide to them till its end. I could not have gone to another dealership and started over. PS: To top everything else off the shuttle bus driver needs to learn manors. You are dealing with customers. This is yet another indication of the unprofessionalism and lack of management at this dealership.