Ourisman Mazda

Ourisman's internet sales manager honored the bid from our buying service without trying to add any hidden fees. Although we live in Virginia, we chose to buy our Mazda5 minivan in MD based on the lowest bids received. Turns out that the Virginia car dealers can charge as high of a "document fee" as they want, while the MD dealers are limited to $100 max by law; the VA dealers usually tacked on $300 or more to the few bids we got. Most VA dealers failed to even bid. The three lowest bids came from dealerships in PG county. Upon arriving at Ourisman's, we asked to see the internet sales manager. We were directed to his desk without question. Ben, the manager, kept his on-line inventory up to date, he was very honest about the Mazda5 and he handled our purchase quickly and efficiently. He accompanied my wife on a test drive and treated her with respect, and patiently answering her questions. Having bought new cars in the past, I was prepared for the worst: an all-day affair filled with typical dealership tricks, faints, puffing, etc. Our 2-month old daughter accompanied us, so I was really dreading the buying experience. Ourisman's surprised us with how smoothly everything went - even giving us no trouble with the 0% factory financing. Lucky for us (and our daughter) we were in & out with our minivan in only a few hours. Ben even went out of his way to let the "pitch men" (sales men for the extended warranty, Lo-Jack & paint protection) know that we really were not interested, and both pitches went quickly. I never buy those sorts of dealer add-ons and Ourisman's did little to pressure us to buy these. Some of the option prices at Ourisman's were lower than as quoted on Edmunds (such as the wheel locks & floor mats - which we really did not want but that Mazda chose to include with every Mazda5 we saw in VA or MD). Only the delivery fee was a surprise - $670 vs $650 - but apparently all Mazda delivery costs had recently gone up in light of diesel prices. Overall, we were very pleased with how well the internet buying service worked. We were especially pleased with how we were treated by internet manager Ben Stark. I would buy another car from this dealership.