Sheehy Lexus of Annapolis
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Terrible sales follow-up service !!!!
Written by 06/21/2015
onThe sale started off well -I looked at the vehicle RX350 -loved it - purchased the vehicle (PAID CASH)Then I realized two items were missing so I called the salesman immediately-he said he would take care of it -he sent me the wrong part-called him back-that's when trouble started-started ignoring my calls-I called at lease 6 times no response-I started calling the manager one called me back assuring me to correct it 3 weeks passed-no call back finally I received the part in the mail-it looked old and DIRTY ! Keep in mind my interior is cream color. VERY UNEXCEPTIBLE !!! I will go back to Len Stoler Lexus when I purchase my next Lexus and advise my friends and family to also !!! Once I paid for the vehicle attitudes changed - NEVER AGAIN SHEEHY OF ANNAPOLIS !!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes