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O'Brien Toyota

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O'Brien Toyota
2550 N Shadeland Ave, Indianapolis, IN 46219 (map)
Today 8:30 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Very upset customer.
Written by very_upset on 01/25/2015
I cannot recommend this dealership to anyone. I feel myself and my family are in danger due to malicious acts performed on my vehicle by their service department. I was given the run around for six weeks, left stranded twice, lied to and mislead. They did not honor there commitment of a safe, reliable product.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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terry_o on 01/27/2015
Dealer Response
very_upset, I'm sorry you were not happy with your experience at O'Brien Toyota Scion. Our Service Department has some of the best technicians in the state, and has won several Service Excellence awards based on customer satisfaction. Your experience does not at all sound typical of our dealership. Please contact Kyle Bond, General Manager, at 317.351.7000 to discuss your concerns in detail. Terry O'Brien, Director of Marketing
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