Circle Buick GMC

This place is a complete joke. THE OWNER NEEDS TO FIRE EVERYONE AND START OVER BEFORE YOU HAVE NO BUSINESS. I seen a car online with this dealership. I should have known from the start from dealing with Amber Alexander that this was going to be a nightmare. I submitted a offer to purchase the car because you have to have a starting point to negotiate on your purchase. AMBERS FIRST RESPONSE WAS I'M NOT TAKING THAT TO THEM. IT WAS 1500 LESS THAN THE ASKING PRICE. I ask would she submit it and see what they would counter back with. Needless to say I didn't hear back from her. I requested to speak with the manager on duty but because I was traveling I requested him to speak with my husband, James called back just as ignorant and rude, Screaming IT DOESN'T MATTER IF I TALK TO YOUR HUSBAND OR NOT IT WONT CHANGE WHAT I DECIDE!! WHAT ARE YOU SERIOUS?? I tried to explain my tax waiver he just kept on being loud and screaming. So I called back asking could I put a deposit down on the car? Gave her my company card information. Called back several times to see if the deposit was complete because I didn't see it pending on my bank account and these idiots Brooke and Amber said they didn't process it because the card needs to be in my name. Hmmm if you would have ran it the receipt would have printed my name. So the next day I called for Amber again she would never return my call so I emailed her and she replied back not to worry about the deposit she would see me when I came into the dealership and we would take care of everything there I just had to be there by 2pm. But I wasn't comfortable with that so I called the dealership 4 to 5 times on 5/4 trying to pay the deposit but no one would take it. I caught a 6am flight from STL to Chicago drove 1 hour to the dealer location on 5/5/18 and got to the dealership at 8:45am. Went to grab some breakfast and was back by 9:15am. I met with Bryan Druktenis who took me on a test drive. I asked to meet Amber because that who I had been talking to on the phone, she frowned her face up and displayed her body language like she didn't want to be bothered. After my test drive I decided and communicated to Bryan I wanted to purchase the car. In fact I left some of my personal items in the car because I was going to drive the car back to St. Louis. I was asked by Bryan was I told the out the door price and I stated "NO". Because I live in Missouri I had a sales taxes waiver. I talked to Amber about the waiver before I came all the way to Indy to make sure it would be no issue I even emailed a copy. Again THAT WAS A LIE. The out the door price included Missouri sales tax. Per Bryan Indiana would not take that. I asked him was the BMV open so I could ask them how to handle it and put them on the phone with Missouri. Bryan said they were closed on a Saturday. THAT WAS A LIE TOO. THE ONE 7 MILES AWAY WAS OPEN. So we agreed for me to go to the BMV and find out. The 2 states talked on the phone and figured it out. As I started to call the dealership they were calling me stating THAT THEY SOLD THE CAR 40 MINUTES AGO BUT I HAD ONLY BEEN GONE 30 MINS. BRYAN STATED I SHOULD HAVE LEFT A DEPOSIT!!!??? LIKE I HAD NOT TRY TO DO THAT FOR 2 DAYS. NEEDLESS TO SAY MY PERSONAL PROPERTY WAS GONE AND I WAS LEFT STRANDED IN INDIANA AND I HAVE CASH TO PURCHASE THE CAR. I spent 300 on a flight and they didn't offer me anything on my travel expense they cost me. SEE EMAIL To clarify for you. We cannot use the credit card provided because the name on the card does not match that of the person purchasing the vehicle. It is simply for the protection of all of our clients that we treat every form of check or credit payment this way. In terms of final payment at time of delivery we ask that this be made in cash, and not with Certified Funds, Cashiers Checks, Money Orders, Third Party Checks, or Personal Checks. What time will you be arriving so we can have the Lacrosse cleaned up and ready to present to you? Sincerely, James Davis Finance Manager Circle Buick GMC, Inc. <br>