Schaumburg Honda
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Negotiate a price over email, and then they won't honor it.
Written by 06/02/2020
onI was working with Erika for pricing for a 2020 Honda Civic Sport Hatchback. She offered the car for $19,699 + tax, title, doc... I confirmed the car and price with their internet sales manager. I thinking that this will be nice, we have a confirmed price and I can just go in and see the car, complete paperwork and be done. Boy was I wrong. I get into the dealership and Erika and Jon were not there. I worked with a new sales person who was really nice, and just started there. I told him what car I was there for and the price I was given, and showed him the email chain I had. He goes to the sales manager to discuss filling out the paperwork, and he comes back with a price of 28K plus, out the door. I'm floored, how does $19,699 become 28K OTD. He said his manager said they only have 4 of those cars, and blah blah blah and wanted to charge me MSRP + Dealer fees that were higher that what was quoted. After some back and forth, the sales manager comes in, and offers a final price of over 26K OTD, Which was still almost 5K over what it should have cost me based on based on the email I had. He goes on to say he's not sure why that price was quoted to me, it was a mistake and blah, blah, blah. I showed him that I confirmed the car and price over email more that once, and the internet manager confirmed everything, and now he was just playing games.
DO NOT TRUST THIS DEALERSHIP, OR THE PRICES THEY GIVE YOU OVER EMAIL OR PHONE. YOU WILL BE SORRY. I drove to the 30 minutes there, wasted over an hour and a half, and 30 minutes back. Go to a more reputable dealer who will honor their word, definitely NOT Schaumburg Honda
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No