Patrick MINI
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Trust is extremely important when buying a car!
Written by 11/10/2017
onNo Stars, should be an option!
Regarding the purchase of a 2014 Mini Cooper Coupe, 1-owner, 34,224 miles that was described to me as being in excellent condition in September 2017.
Sold originally at this dealership with detailed maintenance records.
Several options and a warranty were listed in the advertisement that were not a part of the deal, or, on the vehicle.
IE: 3 year/36,000 mile maintenance warranty was listed but not available to a new owner, only the original owner. They indicated that it had heated side mirrors, speed sensitive variable intermittent wipers with heated jets, illuminated driver and passenger vanity mirrors. Also listed was a day/night mirror, it does have a manual flip interior mirror. Good to find out after flying in to pick up the car and after negotiating a total price and placing a deposit.
There were extras that weren't mentioned:( Over 20 door nicks on the passenger side that weren't obvious in any photo used to sell the car, and described while on the phone with the sales rep as a "smudge", hardly noticeable, in response to when I asked for information about any damages on that side of the car. Also, a 1" ding on the driver side lower door. I soon learned that all of the brake rotors and pads were beyond safe limits and as a result, I had to immediately spend more money replacing all of those components along with the sensors.
The car lacked power, of course it did, the air filter was plugged from never being changed. The oil that had supposedly just been changed before I bought the car was pitch black!
The car had recently been serviced under full warranty by this dealership 04/17 concerning "dragging," and having the check engine light on as reported by the owner. Knowing that makes me question the quality and validity of any repairs they claim to have performed. As you can tell by the dates mentioned, the original owner got rid of this car only a few months after being serviced. More bad news.
The clutch needs to be replaced. Test equipment shows the alternator overcharging constantly, more than likely indicating that a very expensive battery needs to be replaced.
I did also file a BBB Complaint. For some reason out of the blue, it was closed without resolution and removed as a complaint against Patrick MINI, the BBB email that I recd shows that Patrick MINI requested that my complaint remain confidential. ( I can see why.)
If you want to believe it, you'd better see it firsthand. I would never have bought this car had I been told the truth about the actual condition before making any offers.
Last note: Patrick MINI offered to sell the car online for a lower price than what I had negotiated, after I had paid a deposit.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No