Skip to main content

Lexus of Naperville


2480 Aurora Ave, Naperville, IL 60540 (map)
Today 9:00 AM - 9:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Worst staff- Mark Masur
Written by HaroldTakeuchi on 04/20/2017
Don't go there, they don't value your time !!!!!!!! Paid by wire transfer 4 days prior to going to dealer to sign papers and pick-up the car. Called a hour prior to arriving to let them know I was on my way. Got there, they couldn't find car, then not ready. Lied to me for 3 hours, worst experience. This is my 6th Lexus. Mark has no clue about customer service, lied about condition of car and delivery process. Less than 1 star rating, didn't know how to indicate a minus 5 !!!!!!!!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.