Lexus of Naperville
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Dealership Sales Review
sales Rating
Worst staff- Mark Masur
Written by 04/20/2017
onDon't go there, they don't value your time !!!!!!!! Paid by wire transfer 4 days prior to going to dealer to sign papers and pick-up the car. Called a hour prior to arriving to let them know I was on my way. Got there, they couldn't find car, then not ready. Lied to me for 3 hours, worst experience. This is my 6th Lexus. Mark has no clue about customer service, lied about condition of car and delivery process. Less than 1 star rating, didn't know how to indicate a minus 5 !!!!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes