McGrath Acura of Morton Grove
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Awesome Acura, Marginal McGrath
Written by 07/17/2015
onI drove 5 hours one way to buy a unique low mileage Acura TL SH-AWD with 6-speed manual transmission (hard to find). Within 30 minutes I was satisfied with the condition of the car. Then the hard sell started. I did my homework and was aware of the trade-in value of my car. The sales person offered over $2000 less than the minimum Edmunds suggested trade in value! I almost walked out over this insult! After another 30 minutes of the sales person negotiating more with the sales manager than with me, they agreed to meet the minimum Edmunds trade in value. Next step was the paperwork. Since I wanted to get on the road I had planned to write a personal check and get on my way. WRONG!. There is only one person who preps all the paperwork. He knew his stuff and was fairly quick, but it took almost two hours before it was my turn, and then another 45 minutes to get through the red tape! All total it took FOUR hours to buy a used car with a personal check (cash). To top it off I left without a title because my check had to clear. Odd. Many "institutions" can check your credit-worthiness, and bank balances, almost immediately - like an ATM! So I had to wait three more weeks before my title arrived, even though my check cleared two days after my visit! To summarize, I hate car dealers. Whether the car is new or used, financed or cash, it takes FOREVER to get the deal done. Here's an idea, once you have agreed to a price tell them you'll take the car only if they agree to discount the car $100 per every hour you wait for them to waste your time! Guarantee they'll have you on the road in 45 minutes flat!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes