Skip to main content

Gregory Hyundai

See all Inventory
Write Service Review
Gregory Hyundai
490 Skokie Valley Rd, Highland Park, IL 60035 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
1 out of 5 stars (43)
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Write a service review
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Most awful experience in my 23 years of buying cars
Written by gregoryhyund on 08/21/2014
Boy, it was a mistake to trade my Honda Civic for a 2013 Chevy Impala from Gregory Hyundai. I found missing parts after signing the loan papers. My bad. My VERY bad. It turns out the tilt steering lever as well as the bottom housing to the steering column was missing. Called dealership several times, including a talk with Sales Manager Mark F., but absolute refusal to help/replace missing parts. I was told, "We are not a Chevy dealership and don't have the parts". I asked if they would order the parts AT LEAST and ship them to me or a local dealer but they would not. I wasn't willing to drive to Illinois and spend money on fuel to get a face-to-face refusal, so my only option is to help others. Do NOT buy from this dealer. Lastly, in 2,000 miles since I have owned this Chevy, there are engine and stabilitrak issues. Fortunately I can take the car to a local Chevy dealer for warranty work. Never waste your time and money at Gregory Hyundai. You and your family are worth better.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 1 comment
Sort by:
kvn1212 on 10/23/2014
Dealer Response
Every customer complaint is taken very serious by the owner, Greg Mauro. Providing excellent customer service is his #1 priority and it's disappointing to hear a customer is unhappy with their experience at The Gregory Auto Group. Since taking delivery of your Impala, we have provided you with everything that you have requested. If there is something else we can do to help you, please contact me, Kevin Hart, and I will be happy to assist you. Kevin Hart, Internet Sales Manager
Report