Pugi Volkswagen of Chicagoland
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Dealership Service Review
service Rating
Worst Customer Service.
Written by 11/20/2015
onNot only was the day I got rid of my passat the best day ever for my wallet especially, but one less time I had to think about calling those [non-permissible content removed] service "advisors". VW is way overpriced to begin with and so the service they are providing you can tell just by the tones and quick responses that they dont [non-permissible content removed]. The two guys that work at the Downers grove VW suck. IDK how people like that have customer service jobs. Your attitude reflects your business and should be better to try and retain the customer. I can tell you the few times I had to deal with them I hated every second. Go to Ottawa for you VW. Way better service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable