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Westfield Ford

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Westfield Ford
6200 S La Grange Rd, Countryside, IL 60525 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (103)
Recommend:
Yes (1) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Bad customer service
Written by Joe Cross on 07/16/2020
Called Miguel to schedule mobile airbag replacement. Made an appointment for 9 am in two days after I called. Miguel said he would call me next day to confirm appointment. Never called. I had to call him and he says,I was only in for a little while yesterday. Sorry. Ok so see you tomorrow at 9am. 11:10 ,Arron calls and says,hey I’m in front of your house. OVER 2 hours late. No phone call. “Hey were going to be late “. No phone call from Miguel. “Hey sorry about that let’s reschedule “. Nothing. So now when I meet people and they ask me about my car. I tell them to stay away from Westfield Ford
  • Recommend this dealer? No
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Melissa Arellano on 07/21/2020
Dealer Response
Joe, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call our General Manager, Carm Scarpace, at (708) 354-8600 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
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