Westfield Ford

On 5-22-21 I purchased a 2018 Ford F150 XLT. My salesperson Devin confirmed it was a ford certified pre-owned and assured me it passed a rigorous 172 point inspection. I also talked with Mike who was drawing up papers for the sale who also confirmed certified pre-owned vehicle which as a buying customer made me feel confident about purchasing this vehicle. I also purchased an extended service plan with vehicle. As the paperwork was being worked on Devin was going over the vehicle with me and showing me all the new features of the 2018 F150 XLT I was trading in an older 2009 F150. One of the new features was the sync 3 system with touch screen control. The sync system was not responding to touch set up Devin also tried to work with it but was also having a problem with it. After some discussion with Devin and knowing I was to return Monday 5-24-21 with title and spare key for trade in we could figure system out with an update. I left with vehicle in good faith that on 5-24-21 problem with sync screen could be resolved. On 5-24-21 I returned and Devin tried again with no remedy to figure out sync system and I was then instructed to make appointment with service department. My service date was 6-4-21 and at this time I was told the vehicle needed a new sync module and would be contacted when the part came in. I was contacted on 6-15-21 that sync module was in and an appointment was made for service with Nina for 6-21-21 @ 7:00am. On 6-18-21 I called Devin about my appointment for service on 6-21-21 and my concern about the $100 deductible on E.S.P. because this was an issue before I left Westfield Ford on 5-22-21 day of purchase. Devin told me he would look into it and have answer on 6-21-21 when I bring vehicle in for service. When service was completed on 6-21-21 I was told the deductible of $100 could not be waived. I was disappointed to hear that and do not understand how this vehicle I purchased being a Ford Certified pre-owned and undergone a rigorous 172 point inspection and this problem existed before I even left Westfield Ford yet was charged to me on the E.S.P. I was also disappointed when I asked Devin that day of service on 6-21-21 about talking to someone about decision and was told that nobody was there that I could plead my case to about changing it. I still feel that the $100 should have been waived for that service considering it was an issue before sale.