Five Star Ford Lincoln

ABSOLUTE [non-permissible content removed]! On November 11, 2023, we were hoodwinked into purchasing a supposed 2022 Lexus IS 500 F Sport Launch Edition from those swindlers at Five Star Ford in Warner Robins, GA. After tirelessly searching for this vehicle, we were initially impressed with the rapid-fire responses from the sales rep, Megan Bliss, who conveniently vanished once the deal was done. They fed us a line about this car being well-maintained and previously owned by a local auto performance shop owner. We were suckered into believing it was a "Ford Blue Advantage Certified" vehicle, assuring us of a 139-point inspection and a 90-day/4,000-mile Comprehensive Limited Warranty coverage (which, surprise, surprise, turned out to be utterly worthless). As if that wasn't enough, they peddled us another overpriced warranty through Total Warranty Services, probably getting a nice kickback in the process. Fast forward to December 17, 2023, and I'm cruising down the highway in this lemon they sold me when suddenly, the damn thing starts falling apart! No warning lights, no error messages—just a cacophony of grinding metal and the sickening realization that I've been duped. Turns out, the engine was on the brink of self-destruction, courtesy of Five Star Ford's shoddy maintenance and outright negligence. I hauled the wreckage to my local Lexus dealer, who were equally flabbergasted by the mess they uncovered. Heavy debris in the oil, bearings shot to hell, camshafts grooved beyond recognition—the works! And what's the excuse from Five Star Ford? Oh, they conveniently produced a service report from October 2023, claiming they topped up the oil. But guess what? The car had been running on fumes long before that, a fact they conveniently overlooked in their rush to make a quick buck. So here I am, without a vehicle, thanks to [non-permissible content removed] at Five Star Ford. They parade around selling certified junk, preying on unsuspecting customers like myself, and then have the audacity to send me reminders for an oil change—like rubbing salt in the wound. “Our trained technicians will do all of the essential inspections to make sure that your 2022 Lexus IS 500 is in top running condition.” Seriously?!? It's sickening that they continue to operate with impunity, leaving a trail of ripped-off customers in their wake. Consider this a warning to anyone foolish enough to set foot in their den of deceit- stay clear at all costs.