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Capital Cadillac


2210 Cobb Pkwy SE, Smyrna, GA 30080 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Lost Credibility
Written by itsjustme17 on 01/30/2016
Brought my SRX in to the service department to be checked out for some issues. We were given a loaner car (2016 SRX) as they said they were backed up and it may take a few days. After a couple of days, Jason S, our service advisor, called back to give me a diagnostic conclusion and price for repairs. I told him I needed to discuss with my husband and we would call him back. Less than 2 hours later, we got a call from someone in the sales department offering to buy our car and trade up!!!! We asked where he got our name and he said from the service department! What? You take your car in to be repaired and before you authorize any repairs they try to push you into trading up? It seems to me that this is a conflict of interest and not exactly ethical at most; in poor taste and tacky at least. Yes, a loaner car is very nice, but is this part of their scam - to give you a brand new car to drive a few days and inflate the repair costs of your own car to try to push you into trading it in on a new one? It certainly made us wonder. We would have considered shopping there for our next purchase before this happened, but not now. This has made us feel they are not to be trusted in any way. Bad move, Capitol Cadillac!
  • Recommend this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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