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Jim Tidwell Ford

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Jim Tidwell Ford
2205 Barrett Lakes Blvd NW, Kennesaw, GA 30144 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (113)
Recommend:
Yes (11) No (0)
Service Rating
4.57 out of 5 stars (634)
Recommend:
Yes (105) No (12)
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Dealership Service Review

3 out of 5 starsservice Rating
Oil change
Written by Shannon on 01/30/2024
This is the 2nd oil change I have gotten at the dealership. Even with an appointment the 1st time took over 3 hours while I waited there. The 2nd one took 2 hours with an appt while waiting there. Customer service was good. The wait time however was not.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Customer Service on 04/11/2024
Dealer Response
Thank you for bringing this to my attention. I apologize that your oil change took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith@group1auto.com
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Laura Driscoll on 04/11/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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