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Terry Reid Hyundai


816 Joe Frank Harris Pkwy SE, Cartersville, GA 30120 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Anemic Dealership for a Reason - BEWARE!!
Written by ricinga on 07/01/2011
I would have given this dealership NO STARS if I could have. DO NOT DO BUSINESS WITH THEM! BEWARE! I contacted this dealership and was responded to quickly. I was given a price quickly as well and it was an excellent price. When I asked to come and test drive the vehicle I was given one excuse after an other then the salesman started tripping over his own lies. I was finally told that I just needed to come and complete the paperwork and they'd deliver the vehicle to my home or office. What? Buy sight - unseen and not even get a test drive? No way! I was contacted by a different salesman 3 weeks later. He said they had the car I wanted on the lot and wanted to know if I was still interested. I asked what happened to the other salesman and he said "who?" and that they were no longer there. He said he would honor the price and that if I could come by that evening he'd let me test drive the car. I made it by but after the dealership had closed. There was NO such vehicle on their lot. In fact, they had about 20 used cars and a whopping 6 new vehicles. I called the salesman's cell and asked where the vehicle was and that I was on their lot and wanted to see it. He said it was there when he left and he didn't understand why it wasn't there then. He said he'd find out and call me in the morning. I did receive a call from him and he said the sales manager had taken it for a drive and had gotten it dirty and it was in the service area to be cleaned up. He said it would be back out on the lot by lunchtime and asked again when I could come by. We made arrangements to meet the next evening. I went by again that night and again there was no such vehicle. It was also not listed in their website's new car inventory but the other cars were. I was obviously being lied to. I called the salesman back and got his voice mail. I told him to please call me back and let me know if the car would be ready to look at as arranged the night before and that if I did not hear back from him I would not waste my time and fuel making the trip to see him. That was 72 hours ago and I have as yet to have that call and two subsequent emails returned. Their obvious scam is to get you in their office and try to sell you what they have and not the vehicle you want. This vehicle never existed and I was clearly lied to. The same new cars have been on their lot for over a month. Obviously, business is not great for this dealership and it's easy to see why. STAY AWAY! There are plenty of other dealers in the Atlanta market.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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