Jim Ellis Maserati

I had a fantastic experience start to finish at Jim Ellis Maserati. I bought a used BMW and couldn’t be happier. The staff were friendly, knowledgable, attentive, and communicative throughout. I worked with Justin (salesman), Ivan & Lorenzo (managers), and Luke (business/finance). We were able to agree on a price very quickly. Pressure was low. One thing that stood out was during negotiation, the sales staff didn’t do the usual thing of disappearing for a long time with no info about when they’d be back. When Justin stepped out, He told me he’d be back in 5-10min, and welcomed me to check out the Maseratis in the showroom, or to hang out in the lounge, which has a decent selection of drinks and magazines. I never felt like I was being kept waiting for no reason. All of that makes for a very good experience. But it was my experience after purchasing that elevated it to fantastic. After I bought the car and drove it home, a minor maintenance issue popped up. It was a normal issue for a used BMW to have, but obviously I was disappointed to encounter it the very day I bought the car. Justin and Ivan, with no hesitation, offered to take care of the problem, despite no obligation to do so. I paid for a diagnostic at BMW, and Jim Ellis Maserati took care of the repair itself. It was a very pleasant surprise; there’s no question that they cared about ensuring a great experience start to finish. I can’t recommend this dealer highly enough.