Skip to main content

Jim Ellis Hyundai of Atlanta


5785 Peachtree Industrial Blvd, Atlanta, GA 30341 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Dont let the Smooth taste Fool you!
Written by Thomas on 10/12/2021
The Jim Ellis name is one of which Ive always respected....Today's experience changed my view completely!...Im currently in the market for a used vehicle and decided that the Chrysler 300S would be my vehicle of choice....Saw a quite nice looking 300s online at Jim Ellis Hyundai of Atlanta on Peachtree Blvd......This is about an hours drive (with traffic) from where I reside (near the Atlanta Airport). Because of the distance, I decided to call and make sure the vehicle was there and available prior to leaving.....Brittany answered the phone and was quite pleasant; she told me the car was there and I actually scheduled a time for a test drive.....HOWEVER, when I arrived (a 50 yr old Black Man dressed in nice jogging pants and tennis shoes wearing a covid mask)...The car was suddenly not operable and needed repairs....I then asked could I at least look at the vehicle, the salesman (Hamilton) explain its being serviced somewhere else. and it would be a month before it was ready......SAY WHAT???? Why then are U still advertising the car as ready to go?? even as I write this review?? I then asked to look at a G80, Hamilton said "ok, Ill go grab the key...He then had me waiting 15 mins, came back and said the key lock box is frozen...WTH!!.......Very Disappointing and Disheartening experience to say the least.....I am a professional man (native of Atlanta) with excellent credit and credentials! and I was made to feel like quite the opposite!! I also expressed my feelings about the situation to Hamilton before I left...........Shame on you!!! (and all of those involved).....
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Caitlyn Robertson on 10/19/2021
Dealer Response
Thomas, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 454-6789 and ask for Scott so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Report