Mercedes-Benz of Fort Myers
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Dealership Service Review
service Rating
DO NOT TRUST
Written by 11/01/2016
onUnfortunately i thought I didn't have any other options than to take my 2008 sprinter to the Mercedes dealer because it had a software error, but first they didn't know what was wrong with the vehicle and then they told me that they needed to start replacing a body control module which cost $480.00 dollars and then maybe it needed to replace the Ignition switch and this was going to be another $800.00 dollars all plus labor, at this point they didn't convince me at all so i took it out of the dealer after paying $164.00 dollars for no results. After doing some calls i found a honest mechanic in Naples that only works in Mercedes he connected his computer to my vehicle and in less than 30 minutes problem was resolved in wish i had not to replace no parts at all. DO NOT TRUST THIS MERCEDES DEALER they only want to make a lot of money in selling you parts even if your vehicle has only a blown fuse.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable