Mercedes-Benz of Coconut Creek
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Dealership Service Review
service Rating
No follow-up
Written byon 10/28/2023
I visited on September 27 for a tire change (my right front tire appeared to have a leak), a wheel alignment and general tire inspection. The first 2 services were performed and I was told that the tire inspection indicated that I also needed to change another tire (something to do with treads). I was initially told that the tire was in stock but then it was not, so I took the car home and was assured that I would be contacted when the tire was available. There was no further communication , so I called on October 25 and left a voicemail. There has been no response to my voicemail.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nyla Silvester on 11/01/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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