Executive Kia

I was delighted when Ouafaa Kouhaila from Executive Kia reached out to me. She was easy to like. She worked hard to make it possible for me to lease a Sportage. I thank her. She even drove my newly leased car home to drop me off. I would recommend working with Ouafaa to anyone. She is competent, pleasant, and goes the extra mile. The managers went out of their way to be friendly. It was a change from the hidden adversarial interaction I had with other dealerships where they were on a commission. I had a wonderful experience at this dealership, and Ouafaa made it possible. I have been to this dealership three times since my last review three years ago. I went about two years ago for service; it was a wonderful experience. I cannot remember the names of the associates, but they went beyond themselves to make the experience pleasant and short. My car was well-serviced. It was a five-star experience. Then I went back about 9 months ago, wanting to upgrade to an electric car before the lease was up. The reception was tepid. I had to wait for a while even though no customers were around. I had to insist on seeing the quote. I thought being treated as if my time was not valuable was disrespectful. There were no apologies. The quote they gave me for my car was not something I could even negotiate with. I was angry when I left the dealership. This was a one-star experience. Then I went to the East Hartford Kia dealership, which had a great promotion on electric cars, and got a reasonable quote for my car and a new lease. I was over the mileage limit on my leased car a couple of months before the return date. There is a tiny crack in the window. East Hartford Kia told me my car was great the way it was and did not even need to be cleaned (it was in good condition). They will take it the way it is. My guess is that the car is in great shape, so they can clear a couple of thousand dollars by selling it. Thinking the Kia dealerships have similar deals and wanting to give the local town Kia a second chance, I returned to Executive Kia and asked them to match the deal. They acted befuddled and had no idea how I could have gotten such a good deal! I know that East Hartford Kia is not a non-profit! They gave me a deal that worked for them, meaning Executive Kia is probably less hungry and is used to a much larger profit margin. By the way, East Hartford Kia offers to install a charger in your garage, supplying the equipment and up to 10 feet of wiring from your main panel. An electrician will call you to come to your house to install it. Yes, check it out. Go to the "research" part of their website for details. This is worth a $1000. In addition, all leased electric vehicles get two full services a year. Executive Kia does not offer a charger or installation or free servicing. East Harford and Executive Kias offer 1000 watts of electricity free from the site in North Haven. And Executive Kia could not come close to the monthly and down payments! I am disappointed with Executive Kia. I love Kia and would love to stay local with my purchases, but such is not my luck. Two five stars and two one stars. I will give them three stars.