Schaller Subaru

My wife had seen a 2013 Sti limited on the lot at Schaller Subaru at the end of June 2016, had all the options she wanted and the color she was looking for. We decided to go take a look at it. We called it was still available so we drove up to see it on a day we were free. Take it for a test drive and go over some paperwork, the car fax showed that it had a transmission put in a few thousand miles before it was traded in which should have raised a flag on a car with only 30k miles on it. My wife fell in love with it and it was what she wanted. We trade he car in and as always on a trade they shaft you but she wanted this so we agreed on a price for the trade in. We are told they can’t budge on the price of this Sti because if we didn’t buy it or put a deposit down on it they “had 4 other people who wanted it” and needed to make a deal quickly. I drive it home and hear this god awful noise coming from the motor the same night we took it home, I called their service department and told them I needed to get it back in and needed a loaner car since this is now my wife’s car and the car we traded in had no issues. Not a problem sir we will look at it we have a opening in two weeks......but I just took delivery of the car less than 24 hours ago and the motor sounds horrible. Sorry that’s the soonest we can get it in. Fine I’ll wait for that date, get there wait for 2 hours in the waiting room and explained to the advisor that if the car has to stay I needed a car to drive. She comes back to tell me that the bottom end of the motor had failed.....but it was in the shop for a once over to be sold on the lot how could it have failed and not be noticed? She is not sure but they have to keep the car and offer to give me a ride home, problem is I live a hour away and now have no car to drive for how ever long this is going to take to get done I need a loner car. We don’t have any set aside for you, but when I made the appointment the said there would be one there for me since we had bought the car. After arguing with them they get me a tiny little enterprise car that could barley fit 4 people in it which won’t work. I still have to argue and finally say I’ll take the car and bring it to my local dealer because now I know something is up, sure enough a loner car happens to show up. The car was here for 4-5 weeks having a short block installed under the “Subaru” warranty because it is a common issue. What the failed to disclose to me was why it failed and couldn’t tell me the truth. The previous owner had flashed the ECU, over boosted it and blew 2 cylinders which both had low compression, and it was noted with Subaru of America so it voided the previous owners warranty and he traded it in which the pervious owner and Schaller both knew about but because I was the new owner the factory warranty was still in tact for me because I just purchase it. Fast forward to a year and 8000 miles later I hear it knocking again take it to my local dealer where it is serviced all of the time and they tell me it is valve train noise and that the valves all should have been adjusted when the short block was done, I call the service manager and asked if it was done and he claimed yes it was but couldn’t find the paper work he then tells me well if it is serviced there they should have heard the noise and told us about it, no it actually just gotten louder but you still couldn’t prove that it was done. He offered to let us drop the car off so they can look at it. Honestly I had such a horrible experience after the first time you think I trust you with leaving this there? I don’t think so. I call my dealer back and tell him the story he said it is going to be xxx-xxxx amount of dollars to do so we schedule the appointment and drop it off to a dealer we trust who can actually do the work and not flat out lie to my face. I understand it was a used car they just wanted to flip and make money but when you have to lie to a persons face from the sales dept all the way to service it is not good business and I am not sure why companies do this still to this day. And please Schaller do not contact me about this issue because it is the truth and I do not want any calls emails or texts from anyone at your dealership regarding this review. I don’t mind paying a premium for a car I want but don’t keep lying to customers.