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Schaller Subaru

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Schaller Subaru
34 Frontage Rd, Berlin, CT 06037 (map)
Today 9:00 AM - 5:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Shady Loan Practices
Written by rakman58 on 12/17/2016
Agreed to purchase a used vehicle. during the process we told them that we had been approved for an auto loan from our credit union and all we needed was a PO from Schaller and the bank would cut a check.. The sales manager stated that was good because they work directly with our credit union. They gave us some paper work stating that the credit union needed us to fill it out so the funds could be transferred. As things progressed we discovered that the dealership had applied for a loan to our credit union on our behalf. Once we found this out we called them on this shady practice. Once we informed them that we wanted to deal directly with our credit union they became very unresponsive for getting the information to the credit union. We discovers that they get a commission from the credit union on every loan they process. If you purchase a car from here be VERY careful of what they tell you and don't trust anything they say.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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schallersubaru on 12/20/2016
Dealer Response
Dear Rakman58, We are very sorry that you feel mislead. I assure you we followed the credit union's guidelines exactly but perhaps we did not clearly communicate how the process would work. Like you, we are the credit union's customer and everyone should benefit from the relationship; you, the dealer, and the credit union. The intended benefit to you was to secure your financing with your preferred lender, at the exact rate you were offered by your lender but without you having to make an extra trip to the credit union and go through a separate loan application process. If you have any questions or would like to discuss this further please feel free to contact me directly. Thank You, Vince Giordano, General Manager.
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