Chase Chevrolet
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service Rating
Horrible service ...
Written byon 03/04/2015
I bought 2 brand new Chevy cars in one visit to a dealership ... a 2011 Chevy Cruze and a 2011 Chevy Equinox. That was the biggest mistake I have ever made. My experience with both cars has been horrible and the service department here in Chase Chevrolet in Stockton, CA is so incompetent, rude and arrogant. At one point the service agent asked me if I know how to read ... WOW!! I spoke with the service manager and it seems that attitude is tolerated. I have escalated several of my issues to corporate GM to no avail. My gripe and experience seems to be consistent with everyone else in this forum .. http://forums.edmunds.com/discussion/13798/chevrolet/equinox/2011-chevy-equinox-problems/p37. I am a very patient/forgiving person but I think I have had it already. I should have listened to my wife to get rid of both vehicles long time ago and I have decided to do so. I've received so many class-action lawsuit letters on both vehicles and will be exploring that option now.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No