Cypress Coast Subaru
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Dealership Service Review
service Rating
MAZDA NIGHTMARE
Written by 10/09/2010
onI recently took my mazda for service and the experience was one of the worst I have encountered. My vehicle needed to have a coolant reservoir installed. Per service advisor the repair could be done while I waited estimate $172. After dropping off the car, headed to a local shop down the street for breakfast. I get a call from the advisor to let me know the radiator was broken (?) Need to have the radiator replaced, car not driveable. had taken this vehicle to another mazda service shop a week earlier, per that shop only thing wrong with the car was the sensor inside the coolant reservoir (9/25) the part was ordered and I drove the car for 10 days with zero problems. The car did not overheat, my son checked the coolant and oil several days after 9/25 levels perfect. This vehicle is garaged, so I checked the area where the car is parked, zero coolant leak. Called previous dealership, did they noticed any leaks in radiator. No! Mysterious radiator breakage. Ok let's fix it estimsate $700+ Need the car for 2 days. OK.
OPPS, customer you are stranded!! We have a shuttle, that can't take you home because you live out of our immediate area. No mentioned of this when I made the appointment. Rent a car (of course from Mazda) or find our own way home! from $172, then $700+ plus car rental.....
We own BMWs, (which happens to be across the street from Mazda) and GUESS WHO TOOK ME HOME WITHOUT EVEN HAVING A VEHICLE IN THEIR SHOP FOR SERVICE, THE BMW SHUTTLE SERVICE. AMBARAZING FOR MAZDA, KUDOS FOR BMW AND LUCKY ME! 2 DAYS LATER, NEW RADIATOR LEAKING, BACK AT MAZDA FOR MORE REPAIRS!!!!
- Recommend this dealer? No