AutoNation Volvo Cars San Jose
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service at stevens creek autonation volvo
Written byon 10/02/2023
Upon dropping off the car the night before for a 7:15 a.m. appointment the next day, was told they'll try to have it the next day by the end of the day. Just basic routine maintenance. However, since they were 4 technicians down, it might not be ready. Why book service appointments if you know you are back logged & cannot have cars ready in a timely manner? The car wasn't ready until the following day by noon.
The quote i received was close to $200 more than expected, with no necessary/extra services required or recommended.
I was told I would be kept updated on the status of the car but I had to call them late afternoon to find out the car would not be ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Serenity Gibson on 10/05/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 758-5501. We hope to hear from you.
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