Land Rover San Diego

Monica Stellwag on 06/02/2021

Hello Angel, As you are aware, your vehicle was towed to our dealership following an incident that occurred while you were attempting to perform your own repair, which resulted in significant damage. In the process of our inspection and repair, several additional issues were identified with your vehicle and brought to your attention. While we understand that some customers may choose to perform maintenance and repair work themselves, we cannot be held accountable for the outcome or downstream impacts of work performed by others. The repairs you authorized us to perform were completed properly by a certified technician. We regret the circumstances of your experience and wish you well.

Angel Nieves on 05/07/2021

More Details !! I don't have the time right now to list because I need to try and find a ride to work after paying almost $7000 . Pic#1 is how dirty the car was when it was "finished" Pic#2 missing tow hitch cover Pic #3 missing bolt cover for windshield wiper #4 Dirty front air spoiler was put on my rear seats( I had the interior detailed there for almost $500 approx 4 months prior) They broke the starter during repair of oil sump almost had to pay for that . They said there was no refrigerant in the cooling system, I used to use the air conditioning every day until then ,because I dont like opening windows and let in dirt and debris and road noise.They said that I needed a new battery and alternator and because of that I wouldn't make it home ( which were both less then six months old and worked fine) They said that my dashboard was displaying multiple warnings referring to the charging system. I let them know about a small wire on the NEGATIVE battery terminal that sometimes doesnt seat correctly will cause multiple charging system warnings,Gabriel told me to show Matt Mullinex ( Mechanic) what I was talking about since I was on my way there anyway. When I went to show Matt he was already irate Im assuming because I questioned his expertise and proceeded to (in an agitated manor) to show me a wire that he "fixed" on the POSITIVE terminal . His attitude at that moment caused me not to be able to show him the wire I was talking about. As I walked away from my vehicle and the mechanic I asked Gabriel Guzman is that the way a Representative of Land Rover supposed to act , Gabriel responded by saying that Matt doesnt interact with the customers too often and That its his (Gabriel's) Job to interact with the customers and hes trained to do so not Matt. Ive worked in customer service previously and it is my knowledge that EVERYONE who works for a company is a representative of the company and should conduct themselves in a professional manner at all times.This is why I believe that the dirty grimy vehicle part was intentionally put on my leather and suede seats after paying almost $500 to have them detailed , thats not a training issue, its a common sense issue.I did make it home and the battery and alternator were fine.To be continued....