Future Ford of Sacramento
Back to Sales Reviews
Dealership Sales Review
sales Rating
Worst experience ever!
Written by 09/13/2015
onI purchased a brand new 2015 Ford Mustang GT Premium from Future Ford of Sacramento on Aug 23, 2015 (150 miles away from my house).
While driving back home I noticed two issues:
- super annoying rattle/buzzing sound coming from the headlight switch
- car floated/drifted on a freeway a lot
I scheduled an appointment with Salinas Ford on Aug 27 at 9.00AM. The service manager took the car for a small test drive and confirmed it drifted to the right. He suggested rotating tires first. After waiting for an hour or so in the lounge, the service adviser told me I had to wait for at least four hours before they can rotate my tires, as all techs were busy. I got really frustrated and declined to wait, as I had the appointment and called Future Ford of Sacramento and scheduled a new appointment.
I drove 150 miles again, left the car at the dealership and picked up a rental car. The car spent 5 days at the dealership: they did not find (did not check) the alignment issues and they did not hear the rattle.
I picked up the car, drove back 150 miles and did the alignment at a local shop for $75. The alignment was bad (I have the print out).
I called Future Ford of Sacramento and told the the car had the bad wheel alignment and asked to reimburse $75 I spent to do the warranty repair. Their answer was "It's fantastic you fixed this issue!". I've never heard back from them.
I am really frustrated with the level/quality of service I received after I bought a brand new Ford for $44K. I regret my decision to buy it almost every time I drive it. I really do not know what to do next or how to address these issues, as I've lost any confidence/faith in a Ford Product and the dealership support.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No