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Lithia Chevrolet of Redding

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Lithia Chevrolet of Redding
200 E Cypress Ave, Redding, CA 96002 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
3.67 out of 5 stars (19)
Recommend:
Yes (2) No (1)
Service Rating
2.33 out of 5 stars (25)
Recommend:
Yes (1) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Service rip off
Written by Jeff D. on 12/26/2022
Brought my 2017 Silverado in for what I thought was a transmission issue. They told me I had a miss firing engine and that I needed to replace my engine at a cost of 8-10 thousand dollars and I was also told that they couldn’t get a replacement engine. I took it to an engine shop and found that it was just spark plug wires that cost $133.00 . They either just spent 5 seconds on diagnostics or they attempted to rip me off! Either way this service department has been a disaster for 10 years that I k ow of.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Lithia Chevrolet Of Redding on 12/28/2022
Dealer Response
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Blayne Odell - Service Manager
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