DeLillo Chevrolet
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Delillo Chevrolet
Written by 08/18/2023
onGreat service! I was NOT allowed to look inside the right/rear panel at a non-working blower motor. I paid $45,000 for the Tahoe and I'm not allowed see inside the back of the vehicle with the panel off while I pay the service department for repair?
Bad idea from management to exclude the owner. I will NOT purchase another vehicle from them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Delillo Chevrolet on 08/22/2023
Dealer Response
Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail.
Sincerely,
Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
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