Ron Dupratt Ford

When we purchase our 2019 Ford Fiesta ST it was easy, everyone was super nice. Once the paperwork was signed, that's when the customer service stopped. After only a couple of days of owning the car, I noticed quite a bit of water in the rear passenger floor area behind the driver seat. It was not just a little damp, there was a good amount of water sitting in the floorboard. That is when the customer service at Ron DuPratt tanked... HARD! Next morning, I took the car to Mike in the body shop at Ron DuPratt. Mike could not have had a worse attitude or cared less about the brand-new vehicle flooding itself, said it'd be a while before the car could be seen. Wait, what? It took another displeased trip to the sales department to get the car seen. A couple of days later, after no calls or updates what so ever, we went by to get a rental as we were down a car. As we were standing in the service department hoping for help, none of the present Ron DuPratt Ford staff was particularly eager to help, but after another trip to the sales department, we did receive a rental car. On Monday, we contact Ron DuPratt Ford again, since evidently them contacting customers with updates isn't a thing. I was told they were not able to find any leaks and told us to come to pick up the car. Which we did and the car was returned to us with someone's boot prints on the flooring and a stained driver's seat. Next day, the car flooded itself again. At this point, we had under 200 miles on it in the 2 weeks we've owned it, 1 week of which Ron DuPratt had the car. The GM Barry promised that the car would be either a) fixed by tomorrow or b) replaced with a new vehicle. I was called the following afternoon and told the leak was found. After driving by the body shop, it turned out that the leak was still not found, and the car was sitting out torn completely apart in the rain as they are trying to figure out the leak. I headed over to meet with Barry and Scott, again, showed them pictures of the car and explain to them there is no way we are keeping that car. The leak has not been located and now the entire inside of the car has been removed while being exposed it to the elements as all the work was performed outside, we weren't interested in keeping that car for obvious reasons. They agreed on replacing the car with a white one. On Friday, I drove by the body shop to peek at the car and even MORE of the car was torn apart. Now they have the rear bumper and passenger tail light off with all the tail light bulbs and wires exposed to the weather and rain. To our surprise, this morning Scott called us to tell us that they are getting our car together and should have it done by Monday. Little lost because the last conversation we had was that he was getting the new white one for us. At this point, Scott lied to us stating the white one was sold, which is easy to verify with a call to the corresponding dealership and provided a story that locating another car has them in Los Angeles and so on. Shortly thereafter, Barry the GM called stating the car should be ready to be picked up by Monday. The leak has been magically found and fixed. When asking about the leak, Barry could not answer where the leak was, how it was fixed, but bottom line, it's fixed and the original promise he made to get me a different car appeared to be off the table and they expect us to take back a car they treated like garbage and let sit out in the rain with electrical wiring exposed for 5 days