Winegardner Buick GMC of Prince Frederick Car Dealership Prince Frederick Maryland

sales Rating

Great place to purchase an auto.

by R Holloway on 11/08/2023

The purchase of my 2024 GMC Denali 2500hd went seamlessly. Grat place to buy an automobile.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Great truck buying experience

by RobWolfgram on 03/21/2022

Linda and the team cut through the typical and made it very easy

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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service Rating

The service department rocks

by Gator259 on 10/09/2015

. I was able to take care of both my vehicles in one day. They even took care of a recall.

Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Yes

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service Rating

Worst Customer Service, terrible General Manager

by ILuvSOMD on 01/16/2014

I entrusted Winegardner with repairing a leak in my car. It was the sunroof. They hired a contractor to fix it. When I arrived to pick up my car, the carpet was still wet - which is weird, a shop rag was left on the floor - ok, no big deal I guess, and then, my two soaking wet and dirty floor mats were left tossed on my backseat - this is a problem now. My backseat was all wet and dirty now. Customer Care Specialist Sara P. said my car had obviously not been through a quality control inspection, and this was unacceptable. She apologized and sent me home in a rental (they were about to close). The General Manager was supposed to contact me and have my car cleaned and dried. When I returned two days later, my car was good to go, with one exception: my CD player now had an error message on it. The GM, MARK R. would not address this issue with me. He said it's not their fault and there was nothing he could do. I was expected to just leave and oh well. I took my car to an audio establishment to look at it, and they said my car battery must have died while running with keys in the ignition to cause the error. Thankfully they were able to fix for a fee of course. This dealership is the place I bought my car, and you mean to tell me they don't know how to troubleshoot something like this? They just break your car and brush you off? I will not return to Winegardner. Mark R. does not know how to treat his customers, nor does he know how to speak to them. He was down-right rude and dismissive.

Recommend this dealer? No
Were you satisfied with the quality of work performed on your vehicle? No
Did the dealership complete the work within the timeframe promised? No
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? No
Did the dealer honor all commitments made? No

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sales Rating

Worst car buying experience ever.

by matthew37 on 09/30/2013

Although we have had a good experience with the service department at Winegardner GMC of Prince Frederick, we were shocked at the rudeness of the sales manager while we were attempting to purchase a new $55,000 Enclave. He only offered us $2000 in trade for our 2008 Acadia, which I questioned. This seemed to insult him, so he proceeded to made rude comments to my wife and me at which point I asked him to stop being so antagonistic. Eventually, he called my wife stupid which is when my wife had enough and I almost completely lost my cool. Suffice to say, never buy from these guys. I placed a call to another dealer in the area, and made a deal that was signed the next day. Loving my new Enclave and loving that not one penny went to Winegardner GMC. The sales manager is just a rude, crude individual and I wonder how they sell any cars at all.