Crain Hyundai North Little Rock

First, I want to say Ed Kirk is one of the most impressive new car salesmen I've met; however, I am sure everyone realizes that a sales manager usually steps in and closes the deal. I was hesitant about the fact that there was absolutely no movement on the price of the 2016 Tucson. Mr. Kirk excused himself and another gentleman (most likely a sales manager but cannot remember his name) introduced himself. I explained my reluctance to buy at the MSRP, and was offered incentives to buy....an extended warranty on everything and a maintenance car care package. I am sorry now that I didn't get this promise in writing, and I trusted the dealership to make good on the offer. I have eyesight problems but not to the extent that it impairs my ability to drive except at night, but my hearing is great. I bought the car in good faith and signed the papers. I had difficulty seeing the papers I signed, and I feel I was rushed through this process. When I received the Bill of Sale in the mail, to my dismay I was charged for these items. I have discussed the problem with a sales manager, but to this point the issue has not been resolved. Love the car and so do my family members and friends, but because of this issue, they have said they won't be visiting this dealership in Sherwood, AR. Finally, let me say, when this offer was made to me I shared the offer with my husband and daughter. Why would I have done this if it were not true? I am a business owner in North Little Rock, and am honest and straightforward with all my customers. I am very disappointed.