Chapman Honda

Contrary to the previous reviews, we had a delightful experience. (I read these reviews and was somewhat hesitant to go to the dealer.) However, since we had started with TrueCar.com, hoping to eliminate the dealer hassle, this dealer promised (and delivered) and no hassle experience. IMHO, buying a car shouldn't be more complicated than buying a pair of shoes. Process was straightforward. Costs were identified and discussed. Trade offer was very fair to even generous. We discussed options for both purchase and leasing. A complete and understandable explanation of the leasing options made that the best decision for our current situation. The color and equipment we wanted wasn't in stock but Internet Sales Manager advised us that one was coming in within a few days. We could have added any or none of the "package" options that Chapman normally installs. These are things we would have wanted. When we left the dealership, our sales rep asked if there was anything we needed. I told him I had three other vehicles to evaluate. I told him I'd be back in touch within a few days. That was fine. No pressure. We decided on the CR-V with Leather and without Navigation. He said we'd have it within about 10 days. He kept us up to date with the process of the order and called us to say that the car would be ready later that day, a total of 7 days from first test thru ordering to delivery. Upon delivery, all the high tech stuff was explained. The quick start guide was explained so it would be easy to refer back to as needed. We couldn't be happier.